Terms and Conditions
1.Introduction
1.1 Casa Mira (Pty) Ltd (“Casa Mira”) is a business in the hospitality and accommodation industry which procures short-term rentals for its Customers (hereafter “Customers”) through the Airbnb medium.
1. 2 The terms and conditions which follow shall regulate the nature of the agreement between Casa Mira and its Customers.
1. 2 The terms and conditions which follow shall regulate the nature of the agreement between Casa Mira and its Customers.
2.Bookings
2.1 Bookings shall be secured through the online booking platform on Casa Mira’s website.
2.2 No warranty is provided by Casa Mira that accommodation viewed online by Customers will be available by the time a booking attempt is made.
2.3. All bookings shall only be secured and guaranteed upon receipt of written confirmation from Casa Mira.
2.4. Bookings may be rescheduled on no less than 7 days prior to arrival date. Should a Customer fail to make use of their booking, their payment, their payment will become forfeit.
2.5 Rescheduled bookings may attract administration fees and price increases and/or decreases may apply to rescheduled bookings, but subject to location and date of reschedule. Any subsequent changes that result in a price increase shall be settled in full before confirmation of such booking is guaranteed
2.6 Payments shall be made via Casa Mira’s online payment platform and shall be subject to the terms and conditions of Paystack Payments Limited (“Paystack”), the payment platform’s service provider.
2.7 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
2.2 No warranty is provided by Casa Mira that accommodation viewed online by Customers will be available by the time a booking attempt is made.
2.3. All bookings shall only be secured and guaranteed upon receipt of written confirmation from Casa Mira.
2.4. Bookings may be rescheduled on no less than 7 days prior to arrival date. Should a Customer fail to make use of their booking, their payment, their payment will become forfeit.
2.5 Rescheduled bookings may attract administration fees and price increases and/or decreases may apply to rescheduled bookings, but subject to location and date of reschedule. Any subsequent changes that result in a price increase shall be settled in full before confirmation of such booking is guaranteed
2.6 Payments shall be made via Casa Mira’s online payment platform and shall be subject to the terms and conditions of Paystack Payments Limited (“Paystack”), the payment platform’s service provider.
2.7 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
3.Cancellations
3.1 Cancellation requests for confirmed bookings are subject to the following provisions and section 17(3) and (4) of the Consumer Protection Act (CPA)
3.2 Cancellation of confirmed bookings which occur 30 days or more in advance of the arrival date shall be refunded in full
3.3 Cancellation of confirmed bookings which occur between 30 – 15 days prior to the arrival date shall receive a 50% refund
3.4 Cancellation of confirmed bookings which occur less than 15 days prior to the arrival date shall not be refunded.
3.5 All confirmed bookings are required to be cancelled in writing.
3.6 Should Casa Mira cancel a confirmed booking for any reason whatsoever, the Customer shall be given the option to reschedule the booking, free of charge, or be refunded in full.
3.7 Should a credit card reversal become necessary due to a cancellation, Casa Mira reserves the right to retain the card transaction fees.
3.2 Cancellation of confirmed bookings which occur 30 days or more in advance of the arrival date shall be refunded in full
3.3 Cancellation of confirmed bookings which occur between 30 – 15 days prior to the arrival date shall receive a 50% refund
3.4 Cancellation of confirmed bookings which occur less than 15 days prior to the arrival date shall not be refunded.
3.5 All confirmed bookings are required to be cancelled in writing.
3.6 Should Casa Mira cancel a confirmed booking for any reason whatsoever, the Customer shall be given the option to reschedule the booking, free of charge, or be refunded in full.
3.7 Should a credit card reversal become necessary due to a cancellation, Casa Mira reserves the right to retain the card transaction fees.
4.Exclusion of Liability
4.1 In terms of sections 49 and 22 of the CPA the Casa Mira Customer is hereby notified that Casa Mira shall not accept liability for any losses and/or damages, whether direct or indirect, special or consequential, in the following circumstances –
4.2 Any death, injury or illness sustained or suffered by any person. For theft, loss or damage to any property, whether allegedly due to the negligence of Casa Mira, its officers, employees, agents, affiliates, and partners or arising from the use of any facilities supplied or made available by any of them.
4.3 Access to and use of the Property shall be at the own risk of the Casa Mira Customer. Casa Mira and/or its employees and/or agents and/or its successors in title shall not be liable for any damages, loss, theft, injury, accident or death suffered by any person, howsoever arising.
4.2 Any death, injury or illness sustained or suffered by any person. For theft, loss or damage to any property, whether allegedly due to the negligence of Casa Mira, its officers, employees, agents, affiliates, and partners or arising from the use of any facilities supplied or made available by any of them.
4.3 Access to and use of the Property shall be at the own risk of the Casa Mira Customer. Casa Mira and/or its employees and/or agents and/or its successors in title shall not be liable for any damages, loss, theft, injury, accident or death suffered by any person, howsoever arising.
5.Damage and Theft
5.1 By booking and staying in one of our Properties, the Customer agrees to take full responsibility for maintaining the condition of the Property and its immediate surrounds.
5.2 Customers will be held liable for any damage, breakages, or loss of property that occurs during their stay, howsoever caused. Customers are required immediately to report any damage or breakages to Casa Mira.
5.3 Customers and their guests must adhere to all rules provided by Casa Mira at the time of booking and during their stay, failing which penalties may follow, including but not limited to early termination of the stay without refund.
5.4 Casa Mira reserves the right to charge the payment card used for the booking to cover the costs of any damage or theft, including any additional cleaning fees required, and the Customer hereby authorises Casa Mira to debit their payment card for any such costs.
5.2 Customers will be held liable for any damage, breakages, or loss of property that occurs during their stay, howsoever caused. Customers are required immediately to report any damage or breakages to Casa Mira.
5.3 Customers and their guests must adhere to all rules provided by Casa Mira at the time of booking and during their stay, failing which penalties may follow, including but not limited to early termination of the stay without refund.
5.4 Casa Mira reserves the right to charge the payment card used for the booking to cover the costs of any damage or theft, including any additional cleaning fees required, and the Customer hereby authorises Casa Mira to debit their payment card for any such costs.
6.Website Policy
6.1 By accessing the Casa Mira website you agree to be bound by these terms of service, and all applicable laws and regulations,. If you do not agree hereto you are prohibited from using or accessing this site. Further, Casa Mira does not warrant the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
6.2 Neither Casa Mira nor its suppliers shall be liable for any damages of whatsoever nature arising out of the use or inability to use the materials on Casa Mira’s website.
6.3 Casa Mira may at its sole election revise these terms of service for its website at any time without notice.
6.4 These terms and conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts of South Africa.
6.2 Neither Casa Mira nor its suppliers shall be liable for any damages of whatsoever nature arising out of the use or inability to use the materials on Casa Mira’s website.
6.3 Casa Mira may at its sole election revise these terms of service for its website at any time without notice.
6.4 These terms and conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts of South Africa.
7.Privacy
7.1 Our privacy policy illustrates how we obtain, use and disclose your personal information in accordance with the requirements of the Protection of Personal Information Act No. 4 of 2013 (“the POPI Act”).
7.2 We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details such as your name, contact details and organisation. We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional. Website usage information may be collected using “cookies”, which allows us to collect standard internet visitor usage information.
7.3 We will use your personal information only for the purposes for which it was collected. In addition, where necessary, your information may be retained for legal or research purposes.
7.4 We may disclose your personal information to our service providers who are involved in the delivery of our products or services to you. We have agreements in place to ensure that such service providers comply with the privacy requirements as required by the POPI Act. We may also disclose your information either where we are obliged to do so or because we believe we need to in order to protect our rights.
7.5 You have the right to ask us to update, correct or delete your personal information, subject to receiving adequate proof of your identity.
7.2 We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details such as your name, contact details and organisation. We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional. Website usage information may be collected using “cookies”, which allows us to collect standard internet visitor usage information.
7.3 We will use your personal information only for the purposes for which it was collected. In addition, where necessary, your information may be retained for legal or research purposes.
7.4 We may disclose your personal information to our service providers who are involved in the delivery of our products or services to you. We have agreements in place to ensure that such service providers comply with the privacy requirements as required by the POPI Act. We may also disclose your information either where we are obliged to do so or because we believe we need to in order to protect our rights.
7.5 You have the right to ask us to update, correct or delete your personal information, subject to receiving adequate proof of your identity.